|July 2005: Premium Recovery AG are raided by the police! More...|
Claims made by people in dispute with the guides as to what was said to them on the phone cannot be used in evidence. For this reason we suggest that you record telephone conversations you have with the debt collection companies and include them with your official complaints.
Laws regarding recording of telephone conversations appear to vary from country to country, for this reason we advise you make it clear that you intend to record the conversation. If the person at the other end is unwilling to be recorded, please inform them that you will not continue and that they must contact you by post
Messages left on answerphones can be used in your complaint without the need to seek consent.
StopECG is interested in hearing your recordings, please Send them in .wav format
Complaining: If you are in dispute with a guide and have correspondence with Premium you should file complaints. It is sufficient simply to complain that they are chasing you for a disputed contract. With older contracts there may already be a ruling against the version you signed; check the information we have on your guide and if you think the contact is subject to a ruling make sure you state this in your complaint.
Whenever filing official complaints, we recommend you keep your letters short, polite and factual. If you feel the original document was misleading, please breifly, and in your own words, explain why.
You should include copies of all Correspondence you have had with the guide and with Premium Recovery. We reccomend you send high quality photocopies and should keep your original correspondence on file. If you have lost or destroyed any documents please note this in your letter of complaint.
When we last checked The Office of Fair Trading (OFT) was still collecting information on Premium Recovery. If you write to the Office of Fair Trading and Seco, please send the OFT letter as 'Copy'; you should address your complaints to:
Office of Fair Trading
2-6 Salisbury Square
UK Residents are also asked to write to the Swiss Embassy, send all your evidence direct to the Ambassador and include a covering note explaining if/how you have found the experience distressing.
Alexis P. Lautenberg (Ambassador),
Embassy of Switzerland,
16-18 Montagu Place,
Tel 0044 20 7616 6000
Fax 0044 20 7724 7001
|Click Image to enlarge|
Example of a threatening Fax From Premium recovery sent 18th August 2005, We have seen many similar faxes, however the very direct threats of legal action contained within have, thus far, not been carried out...
Note the rediculously short deadline of just 6 days to obtain a legal representative in Valencia!