July 2005: Novachanne AG are raided by the police!! More... |
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Your StoriesIn this section we are collecting the stories of people encountered Novachannel's sales tactics, please send your story! |
To Pay or not to pay |
For legal reasons StopECG cannot issue advice either generally or to individuals on the issue of whether you should part with money based on the document you have signed. All we can do is appraise you of the situation as it stands and allow you to make up your own mind. We hope the notes below are of assistance. |
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Note: In 2003 an Italian Company complained to the European Advertising Standards Alliance (EASA) (Report 837 Nova Channel AG). Unfortunately no ruling was made as Nova Channel agreed to cancel the contact. |
If someone has been deceived into concluding a contract by NovaChannel AG, he/she can challenge the contract by writing a letter to the counterpart within a year of discovering the error, stating that he/she has been deceived and that he/she considers therefore the contract to be invalid. The contract is then considered to be annulled (Art. 23 of the Swiss Code of Obligations); the consequence being that there are no outstanding obligations of any kind. If a debt collection company or another representative of the counterpart should insist on paying the money, the debt collection company respectively the representative of the counterpart should also be informed that the contract has been annulled. Attention is drawn to the fact that only the civil judge is in a position to definitely state whether the challenged contract is really invalid if the party insisting on the validity of the contract chooses to initiate civil proceedings. Latest info on this (updated 11th Jan 05) |
Whenever filing official complaints, we recommend you keep your letters short, polite and factual. If you feel the original document was misleading, please breifly explain why
You should include copies of all Correspondence you have had with the guide and with their agents. We reccomend you send high quality photocopies and should keep your original correspondence on file. If you have lost or destroyed any documents please note this in your letter of complaint. |
US Companies in dispute with Novachannel AG are asked to file the following complaints In Addition to the letters of complaint detailed above Federal Trade Commission Office of Business Fraud 600 Pennsylvania Ave NW Washington DC 20580 Tel: 1-202-326-2800 Fax: 1-202-326-2034 Email: OIG@ftg.gov You can also file a mail fraud complaint with the US Postal Service: http://www.usps.com/postalinspectors/fraud/MailFraudComplaint.htm Finally try Econsumer.gov, though this is mainly for personal consumers http://www.econsumer.gov |
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